Unified communication system, what is that?
Unified communication is the assimilation of technology, and tools into a streamlined platform for the betterment of communication in this technological era. It reconciles the different types of communication such as instant messaging (IM), video calling, transferring, conferencing, content sharing etc. in a single interface for improving the user's experience. Generally, it supports asynchronous communication and real-time communication by integrating software in a consistent environment. This can be applied in any physical place and from any cloud device.
How is it improved and applied in
today's organization?
This
is a discussable topic. As of now, it's refined and resolved by reaching its
next level. We know it as unified
communications system as a service (UCaaS). Furthermore,
it works on collaboration
tools
that make it more diverse, flexible and workable. Any organization uses a
collaboration technique in a message-based workflow.
From
common business meetings to large seminars it is being used significantly to
boost employee productivity and profit. In a nutshell, it plays a key role to
run any business whether it is education, health, or day-to-day needs in the
Covid-19 period.
Besides this, some important features such as video conferencing enable us to cut down the cost of transport, flexibility and compatibility.
How does it function?
It
is based on the backend systems generally
known as platforms and the frontend users such as unified messages utilize this
system. A traditional cloud-based PBX or IPPBX and communication
gateways
such as session border controllers are required in the backend for making
stronger and more efficient control. In an example of web conferencing, it
would create audio conferencing
based on the
IPT (internet
protocol telephony) systems and the
unifying users could use the click to talk, chat, and video respectively.
Eventually, it has vended greatly through intelligence and some voice assistant tools. This system aims to improve communication.
What components are unifying in
these communication systems?
There
are a lot of tools that are suited to and offered by these platforms. Most
common are including
1) Mobility
4) Conferencing
It
is noted that all these tools are unified and applied
on any cloud device with some unique applications such as virtual
discussion and social networking with celebration revolutionized result of
rudimentary telephony. It uses VoIP and SIP networks to
enhance communication
over
traditional PSTN networks via softphones and hard
phones through apps.
Interoperability is another important function that allows control and incorporation from other sources and platforms by customization by API (application programming interface) integration.
Why choose unified communication?
Unified communication is a breakthrough in technological advances that leads to stabilizing a more productive and efficient business environment with the integration of several communication tools. It is used by small to large-scale businesses. One user can collaborate effortlessly with other users from anywhere. The old unconventional fragmented technology relies on a hybrid work model vastly used by major organizations. Current data shows that the Microsoft team contributes about 39% market share followed by Cisco and zoom.
Though
there are other constraints and limitations, it is a widely used cloud
service
for its great end-to-end encryption features.
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